Ebay protection program for our safety

Additional Resources. Seller Center Search. Seller Center Seller Protections. Seller Protections. On This Page. How We Protect You. Customer service Find answers to common problems and connect with us directly.

Buyer practices policy To make sure buyers treat you right, familiarize yourself with their policies, too. End-to-end Protections. Report a buyer When a buyer has violated a buying practices policy, let us know. Report a Buyer.

Automatic defect removal Because we know some things are simply beyond your control, automatic defect removal makes it easy to correct your transaction record. When you report a buyer, we listen When a buyer has violated a buying practices policy, let us know. Exclusive Protections for Top Rated Sellers We protect all sellers from abusive buying behavior and from events outside their control. FAQs Expand all Collapse all.

We will not protect sellers who: Take a transaction off eBay. Learn more. Fulfill sales through retailers or marketplaces. Misrepresent the location of their item. Giving partial refunds to buyers in cases that do not qualify. Withholding too high of a dollar amount for a partial refund. We monitor and investigate patterns that are not typical. Was this page helpful?

Please answer this question before sending. The shipping company even presented a delivery receipt for her to sign, confirming that the vehicle was picked up in that condition. The buyer submitted a reimbursement request that was later denied. Lehto shared the story of another eBay buyer who got stung by a shady seller in Canada who sent him an incomplete title. According to the title, the vehicle was registered to the seller, who had signed the document, and another unknown individual, whose signature was missing.

After having to jump hurdles to finally get the car and then discovering it was not remotely in the condition he was expecting, the buyer went to his local department of motor vehicles to get plates for the vehicle.

The buyer tried to resolve the situation directly with the seller to no avail, at which point he ended up reaching out to a VPP administrator with a reimbursement request. His claim was promptly denied because the VPP disclaimer explicitly states that situations such as his are not applicable.

Seizing on the exact sense of security the VPP promises, scammers outside of the platform have even tried to pull customers by suggesting that their purchases would be covered by the VPP, even though their listings are initially posted on Craigslist.

This is a notorious scam; it is so common that eBay has posted prominent precautions on their vehicle purchase protection page. The way this particular scam usually works is a seller lists a vehicle for sale on Craigslist with an inexplicably low price. When a buyer expresses interest in the automobile, the seller generally responds by telling them they no longer have a need for the car and just want to get rid of it.

They then assure the buyer that their purchase will be covered by the VPP and directs them to conduct the transaction on eBay , sending them to a listing that seems legit.

From there, the seller tells the buyer that eBay will follow up with directions on how to complete the transaction, which is subsequently bolstered by an official-looking communication from eBay urging the buyer to wire the payment or send it with refillable cash cards. If the buyer falls for the scam, the seller makes off with the money. The eligibility requirement of the VPP is that buyers must conduct their entire transaction with a seller within the confines on eBay.

The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. Rather than buying blindly and relying on the VPP plan, the company urges buyers to take some preliminary precautions when buying an automobile on eBay. According to Rich LaMagna , an online safety advisor for eBay, buyers should research the vehicle thoroughly and find out how much the car is worth for the make, model, and year that is listed. The other thing to be leary of is if the seller is insistent on closing the transaction quickly and being paid by wire transfer or Western Union or with prepaid, refillable cash cards.

Skip to main content. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center.

Escalate the case to eBay If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem.

In most of cases, we cover the purchase price plus original shipping. When should I open a case? If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. Most issues get resolved with direct contact between buyer and seller. If the seller doesn't respond, or if you can't come to an agreement, escalate your case in the Resolution Center within 30 days of actual or estimated delivery date.